Turnaround: Standard turnaround time for embroidery with Surf & Ski is 10 to 14 business days. Frequently we are able to complete your order more quickly and will certainly rush your order if our production schedule allows. (We rush orders at no additional charge). Graphic design work does not use the same turnaround schedule. The deadlines are set around the customers schedule for viewing and approval.

Artwork: We are happy to design artwork for you even if all you have is an idea. If, however you wish to bring finished artwork to Surf & Ski then the following formats are recommended:

Film positives (you will incur no art charges as long as they are in working order & correctly aligned) Pictures or Drawings (graphic charge will be specific to the artwork, based on an hourly rate) there is no minimum charge.

We also accept digital artwork in the following formats:

We are Mac-based and use Adobe Illustrator 10-CS2 and Adobe Photoshop 7, CS2

If you are using any other graphics software or using a PC, please save your file as an EPS (if Vector artwork; which is preferred) or a TIFF or JPEG (if raster; higher resolutions will insure better quality print - 150dpi and up)
If you are unsure about how to save your digital art, feel free to contact our art department and we gladly assist you.

Thread Colors:  We have an extensive selection of thread colors to choose from. These colors are included in the price of your order. Exact PMS color matches are not possible.

For first time customers we require a 50% deposit at the time you place your order. The remaining balance will be due when the order is completed. These terms can become more flexible once we have established a working relationship.

We accept the following forms of payment:

Cash, Company/Personal Checks, Money Orders, Purchase Orders

Credit Cards/ Mastercard & Visa